Shipping policy

SHIPPING POLICY

Last Updated: June 1, 2025

This Shipping Policy applies to physical products purchased from Typical PT. Digital subscriptions and online course access are provided immediately upon purchase and are not subject to shipping.

PROCESSING & SHIPPING TIMES

Standard Orders:

  • Orders are processed within 1-3 business days (Monday-Friday, excluding holidays)
  • You will receive a confirmation email once your order has been shipped with tracking information
  • Processing times do not include shipping transit time

Pre-Orders:

  • Pre-order items do not have guaranteed shipping estimates at the time of purchase
  • Estimated shipping timeframes for pre-orders will be communicated via email as they become available
  • Pre-order customers will receive updates on production and shipping timelines
  • Pre-orders will ship separately from in-stock items if ordered together
  • You will be notified via email when your pre-order item ships with tracking information

Shipping Methods & Delivery Times:

  • Standard Shipping (USPS/UPS): 5-7 business days
  • Expedited shipping options may be available at checkout (if offered)
  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by shipping carriers, weather, customs processing, or events outside our control

PRE-ORDER POLICY

What to Expect with Pre-Orders:

  • Pre-order items are products that are not yet available for immediate shipment
  • Products marked as "Pre-Order" will clearly indicate their pre-order status at the time of purchase
  • You will be charged at the time of purchase for pre-order items
  • Shipping dates for pre-orders are estimates only and subject to change
  • We will communicate any delays or updates to pre-order shipping timelines via email
  • Pre-orders cannot be cancelled once the item has entered production

Pre-Order Communication:

  • You will receive email updates regarding your pre-order status
  • Estimated shipping windows will be provided as production timelines are confirmed
  • Final shipping notification with tracking will be sent when your pre-order ships

SHIPPING COSTS

  • Shipping costs are calculated at checkout based on your location and selected shipping method
  • Free shipping promotions will be clearly displayed when available
  • Any applicable taxes will be added at checkout

DELIVERY ADDRESS REQUIREMENTS

Customer Responsibility:

  • You are responsible for providing an accurate and complete shipping address at checkout
  • Please double-check your shipping address before completing your purchase
  • We ship to the address you provide at checkout and cannot modify addresses after an order has been processed

Address Errors:

  • Address errors entered by the customer are the customer's responsibility
  • We will not replace, reship, or refund items shipped to incorrect addresses provided by the customer
  • Address correction fees may apply if we can intercept and reroute your package
  • We are not responsible for packages lost, stolen, or delivered to incorrect addresses due to customer error

Important: Ensure your shipping address includes:

  • Complete street address (no P.O. boxes for certain carriers)
  • Apartment/unit number (if applicable)
  • Correct city, state, and ZIP code
  • Phone number for delivery notifications

TRACKING YOUR ORDER

  • Once shipped, you will receive a tracking number via email
  • Track your package through the carrier's website (USPS, UPS, etc.)
  • Contact the carrier directly for specific delivery questions or concerns
  • Allow 24-48 hours after shipment for tracking information to update
  • Pre-orders will receive tracking information once the item ships, not at the time of purchase

LOST, STOLEN, OR DAMAGED PACKAGES

Lost or Stolen Packages:

  • Once a package is marked as "delivered" by the carrier, it is considered successfully delivered
  • We are not responsible for packages that are lost, stolen, or missing after carrier confirmation of delivery
  • For lost packages, please contact the shipping carrier directly to file a claim
  • We recommend filing a claim with the carrier if your package shows as delivered but you did not receive it

Damaged Packages:

  • Shipping damage or defects are the responsibility of the shipping carrier (USPS/UPS)
  • Customers must file claims directly with the shipping carrier for damaged items
  • Defective items upon arrival must be reported within 7 days of delivery with photo documentation to contact@typicalpt.com
  • Subject line: "Defective Item Report"
  • Include: Order number, photos of damage, and description of the issue

RETURNS & EXCHANGES

All Physical Products Are Final Sale:

  • Physical products (textbooks, flashcards, printed materials) cannot be returned or exchanged
  • Pre-order items are non-refundable once they have entered production
  • No refunds will be issued for physical products except in cases of manufacturing defects
  • Items must be reported as defective within 7 days of delivery with photo documentation
  • Physical items are not covered under our Pass Guarantee program (which applies only to digital subscriptions)

Digital Products:

  • Digital subscriptions are covered under our separate Pass Guarantee & Return Policy
  • See our full Pass Guarantee policy for details on digital subscription extensions

INTERNATIONAL SHIPPING

  • Currently, we primarily ship within the United States
  • International shipping may be available for select products – check at checkout
  • International customers are responsible for all customs fees, duties, and taxes
  • Delivery times for international orders vary by destination and customs processing
  • We cannot control or be held responsible for customs delays or fees

ORDER CHANGES & CANCELLATIONS

  • Order cancellations must be requested before the item ships by emailing contact@typicalpt.com
  • Once an order has been processed and shipped, it cannot be cancelled
  • We cannot guarantee cancellation requests will be honored if the item has already been processed for shipment
  • No refunds will be issued for orders that have already shipped
  • For pre-orders: Cancellations must be requested before production begins. Once a pre-order enters production, it cannot be cancelled

UNDELIVERABLE PACKAGES

  • Packages returned to us as undeliverable due to incorrect addresses, refusal of delivery, or failure to pick up from carrier facilities will not be reshipped
  • No refunds will be issued for undeliverable packages due to customer error
  • Customers may be charged return shipping costs and restocking fees for undeliverable packages

CONTACT US

Shipping Questions or Issues:

Email: contact@typicalpt.com
Subject Line: "Shipping Inquiry" or "Order Issue" or "Pre-Order Question"

Include in your email:

  • Order number
  • Tracking number (if available)
  • Description of issue
  • Photos (if reporting damage)

Business Information:

Exam Prep Group Inc. d/b/a Typical PT
2818 Winglewood Circle
Lutz, FL 33558
(813) 990-0477
contact@typicalpt.com

Business Hours: Monday - Friday: 9:00 AM - 5:00 PM EST
(Closed on major U.S. holidays)

POLICY UPDATES

This Shipping Policy may be updated from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The most current version will always be available on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Note: This Shipping Policy applies specifically to physical products. For information about our digital subscription access, Pass Guarantee, and return policy for digital products, please refer to our Pass Guarantee & Return Policy page.